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Last Updated: February 2024

1. Information We Collect

LoyaltyHive collects information that you provide directly to us, including when you create an account, participate in our loyalty programs, or communicate with us. This may include your name, email address, phone number, and transaction history.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns and trends

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with service providers who perform services on our behalf, subject to confidentiality obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

5. Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt-out of marketing communications. Contact us at [email protected] to exercise these rights.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or call +233 208 331 789.

Last Updated: February 2024

1. Acceptance of Terms

By accessing and using LoyaltyHive's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

LoyaltyHive provides a loyalty-as-a-service platform that enables businesses to create, manage, and optimize customer loyalty programs. Our services include but are not limited to points management, rewards distribution, analytics, and API integrations.

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not misuse or abuse our services
• Not attempt to gain unauthorized access to our systems

4. Payment Terms

Fees for our services are based on your selected plan. All fees are non-refundable except as required by law. We reserve the right to change our pricing with 30 days' notice.

5. Intellectual Property

All content, features, and functionality of LoyaltyHive are owned by ATG Group Consult and are protected by international copyright, trademark, and other intellectual property laws.

6. Limitation of Liability

LoyaltyHive shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

7. Termination

We reserve the right to suspend or terminate your access to our services at any time for violation of these terms or for any other reason at our sole discretion.

8. Contact Information

For questions about these Terms of Service, contact us at [email protected].

Our Commitment to Your Security

Enterprise-Grade Security

At LoyaltyHive, security is our top priority. We implement industry-leading security measures to protect your data and ensure the integrity of our platform.

Data Encryption

All data transmitted to and from LoyaltyHive is encrypted using TLS 1.3 (Transport Layer Security). Data at rest is encrypted using AES-256 encryption, ensuring your information remains secure at all times.

Infrastructure Security

• Secure Cloud Hosting: Our infrastructure is hosted on enterprise-grade cloud platforms with 99.9% uptime SLA
• Regular Security Audits: We conduct quarterly security assessments and penetration testing
• DDoS Protection: Advanced protection against distributed denial-of-service attacks
• Firewall Protection: Multi-layer firewall systems to prevent unauthorized access
• Intrusion Detection: 24/7 monitoring for suspicious activities

Access Control

We implement strict access controls including:

• Multi-factor authentication (MFA) for all accounts
• Role-based access control (RBAC)
• Regular access reviews and audits
• Secure password policies

Compliance & Certifications

LoyaltyHive adheres to international security standards and best practices. We are committed to maintaining compliance with relevant data protection regulations.

Incident Response

We maintain a comprehensive incident response plan to quickly address any security concerns. Our team is available 24/7 to respond to security incidents and ensure business continuity.

Report a Security Issue

If you discover a security vulnerability, please report it immediately to [email protected]. We take all reports seriously and will respond promptly.